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Frequently Asked Questions
50 questions in 10 categories to help you better understand building diagnostics.
General
What is the difference between a general inspection and a specialized diagnostic?
In what situations should you call Axiom Diagnostic?
What areas do you serve?
How long does an investigation take?
What is included in the report?
Thermography
What is infrared thermography and what is it used for?
What conditions are required for thermography?
Can thermography detect all moisture problems?
What is drone thermography?
Is thermography destructive?
Moisture & Infiltration
How do you locate the source of water infiltration?
What is the difference between condensation and infiltration?
Can you investigate moisture in a finished space?
Do you provide repair recommendations?
How do I know if I have a moisture problem?
Concrete Slabs
Why test concrete slab moisture before installing flooring?
What test methods do you use?
How long does slab testing take?
What if the slab fails the moisture test?
Do you test new and existing slabs?
Electrical Thermography
Why does my insurer require electrical thermography?
How often should electrical thermography be performed?
Does the electrical system need to be under load during inspection?
What equipment do you inspect?
What does the report include?
Building Condition Assessment (BCA)
What is the Building Condition Assessment (BCA)?
How is the BCA different from a targeted diagnostic?
Who should consider a BCA?
How long does a BCA take?
Can a BCA be done in phases?
Insurance
My insurer requires an expert report — how do I proceed?
What types of reports do insurers typically require?
Will your report meet my insurer's requirements?
Can you work directly with my insurer?
How quickly can you provide a report after the inspection?
Process & Pricing
How do I request an inspection?
Do you provide quotes?
What information do you need to provide a quote?
Do you work outside regular business hours?
Do you offer multi-site services?
Professionals
How can Axiom Diagnostic support my professional practice?
Can you work alongside other professionals on a project?
Do you provide expert testimony?
Can you provide data in specific formats for my analysis?
Do you offer training or knowledge transfer?
Reports & Documentation
What format are your reports in?
How long do you retain investigation data?
Can I share the report with third parties?
Can you provide a summary report for non-technical audiences?
What if I have questions about the report after delivery?
